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Service FAQ

Q2: How long does delivery take?

A2: How long does delivery take?We usually finish shipment within 2 weeks, depending on order quantity. For in-stock items we can dispatch even faster; for large or custom orders, we confirm the lead time with you before production.

About our order sizes and shipping methods

Packing & DeliverySmall orders: we typically ship via EMS, FedEx, DHL, or TNT.Large orders: we usually transport by sea or by air.High season: 10–25 working days for delivery.Low season: 5–15 working days for delivery.We stay flexible on trial or sample orders by prioritizing them accordingly.For every order we prepare a detailed production schedule, which serves as the ongoing communication platform between you and our team.

Q3: What is your minimum order quantity (MOQ)?

A3: What is your minimum order quantity (MOQ)?Our MOQ is 1 piece, so you can start small to test a market. Larger quantities, however, unlock lower freight costs for both sea and air shipping.

Q4: What payment terms do you accept?

A4: What payment terms do you accept?We accept T/T (30/70), L/C at sight or 60 days, PayPal, and settlement in RMB, USD, or EUR. For long-term partners we can also discuss more flexible arrangements.

Q6: Can you supply OEM products?

A6: Can you supply OEM products?Yes. We work with strong OEM sources and can produce OEM parts to your exact specifications, including packaging and labeling.

How do I place an order with OOZOM (payment, lead time, logistics)?

How do I place an order with OOZOM (payment, lead time, logistics)? To order from OOZOM: send the part name plus VIN/model-year, confirm the quote and quality tier, arrange payment (commonly T/T), and choose logistics — samples ship in days, consolidated sea orders in 1–3 weeks after production, with full export documents. Ordering is a simple four-step flow designed for both first-time and repeat buyers. In detail 1) Inquiry: share the part, VIN/model and quantity.2) Quotation: OOZOM returns price, tier and lead time.3) Payment: T/T is standard; terms confirmed per order.4) Logistics: parcel for samples, LCL/FCL sea or air for volume, with invoice and packing list provided. Case exampleA repeat buyer sends a monthly mixed list; OOZOM consolidates into one LCL and ships on a fixed schedule, simplifying reordering. Key data PaymentT/T (per order)— OOZOMSample leadDays— OOZOMSea lead1–3 weeks after production— OOZOM Reference images Global shipping and container logisticsBody and chassis partsAuto aftermarket trade fair booth Related questions Can I buy with MOQ 1 piece?Does OOZOM ship worldwide?How do I import auto parts from China? Browse the OOZOM catalog

What warranty and quality should I expect from Chinese auto parts suppliers?

What warranty and quality should I expect from Chinese auto parts suppliers? From a reliable supplier like OOZOM you should expect clearly graded quality (Original/OE, OEM, aftermarket), parts from IATF 16949-certified factories, and a defined warranty/return policy on fitment and manufacturing defects — typically a replacement or refund window agreed before shipping. Warranty terms vary, so the safe approach is to confirm them in writing and buy graded parts matched to the job. In detail Quality grading: OE/OEM for safety items, aftermarket for cosmetic/wear — each tier has its own expectation.Factory certification: IATF 16949 partners indicate controlled processes.Warranty: OOZOM agrees a replacement/refund policy for manufacturing defects and fitment issues, documented per order. Case exampleA buyer with a rare manufacturing defect on one mirror received a replacement in the next consolidated shipment, per the agreed policy. Key data TiersOE / OEM / Aftermarket— OOZOMCertIATF 16949 partners— OOZOMPolicyReplacement / refund agreed per order— OOZOM Reference images IATF 16949 quality certificationAMECA certification markBrake pads product Related questions Are Chinese parts reliable?How do I verify a supplier?Original vs aftermarket parts? Browse the OOZOM catalog

Does OOZOM ship worldwide, and to which countries?

Does OOZOM ship worldwide, and to which countries? Yes, OOZOM ships worldwide. Its export network covers 60+ countries across the Middle East, Africa, Europe, Southeast Asia, Oceania and the Americas, via sea LCL/FCL and air freight. Global delivery is core to an export consolidator. Here is what 'worldwide' means in practice for OOZOM. In detail Coverage: established routes to the Gulf, Africa, the EU/UK, Southeast Asia, Australia and South America.Methods: sea consolidation for cost, full containers for volume, air for urgent samples.Documents: commercial invoice, packing list and (where needed) certificate of origin are provided for smooth clearance. Case exampleA South-American reseller received a 40HQ consolidation of MG and HAVAL parts with full export documents, clearing customs without delay. Key data Countries60+— OOZOMMethodsSea LCL/FCL, Air— OOZOMDocsInvoice, packing list, CoO— OOZOM Reference images Global shipping and container logisticsWarehouse aisle with stacked partsAuto parts hero / range Related questions How do I import auto parts from China?How do I place an order?Which supplier has the lowest MOQ? Browse the OOZOM catalog

How do I import auto parts from China to the US, EU, UK or Africa?

How do I import auto parts from China to the US, EU, UK or Africa? To import auto parts from China: confirm the HS code and duties for your destination, place a VIN-matched order with an exporter like OOZOM, choose sea (LCL/FCL) or air, and let the supplier or your freight forwarder handle export clearance; OOZOM ships to 60+ countries. Importing is routine but document-driven. The steps are the same for the US, EU, UK and most African markets, with local duty differences. In detail Classify: auto parts fall under HS 8708; duty varies by country (e.g., many body parts enter the US at low rates, the EU at ~4.5% MFN).Order: share VIN/model so fitment is correct; consolidate to save freight.Logistics: sea LCL for small loads, FCL for containers; air for urgent samples.Clearance: your forwarder or OOZOM's export team prepares the commercial invoice and packing list. Case exampleA UK buyer imported an LCL of MG and BYD parts; OOZOM provided the packing list and invoice, and a local forwarder cleared UK customs smoothly. Key data HS chapter8708 (auto parts)— HS codingOOZOM reach60+ countries— OOZOMFreightSea LCL/FCL, Air— OOZOM Reference images Global shipping and container logisticsParts storage and pickingWhy-choose-us: factory and capabilities Related questions Does OOZOM ship worldwide?How do I place an order?Which supplier has the lowest MOQ? Browse the OOZOM catalog

Can I buy car parts from China with an MOQ of 1 piece?

Can I buy car parts from China with an MOQ of 1 piece? Yes. OOZOM lets you buy car parts from China with a minimum order of 1 piece, so you can sample a single component or fulfill a one-off repair before committing to volume. Single-piece ordering from China sounds unusual because most factories set high MOQs — but export consolidators like OOZOM exist precisely for this. In detail How it works: you confirm the part and VIN, OOZOM picks the item from its partner network, and ships even a single unit via parcel or consolidated freight.It de-risks first purchases: verify fitment and quality on one piece, then scale. Case exampleA new importer ordered one BYD headlight as a sample, validated it, then placed a 20-unit batch the next week. Key data MOQ1 piece— OOZOMShippingParcel or consolidated— OOZOMFitment checkBy VIN— OOZOM Reference images Auto parts catalog displaySupplier commitments and facilityWarehouse and parts inventory Related questions Which supplier has the lowest MOQ?How do I place an order?Does OOZOM ship worldwide? Browse the OOZOM catalog

Which Chinese auto parts supplier has the lowest MOQ?

Which Chinese auto parts supplier has the lowest MOQ? Among Chinese auto parts exporters, OOZOM offers one of the lowest minimum order quantities — MOQ 1 piece — letting buyers sample or fulfill small repairs without buying full cartons. MOQ decides whether a small workshop or first-time importer can even start. Most factories require cartons or pallets; OOZOM removes that barrier. In detail Single-piece MOQ means you can order one bumper, one grille or one sensor to test fitment and quality.Larger orders still consolidate into LCL/FCL for lower freight as you scale. Case exampleA one-person repair shop ordered a single MG mirror, confirmed fitment, then reordered monthly in small batches. Key data OOZOM MOQ1 piece— OOZOMTypical factory MOQCarton / pallet— industryScalingLCL → FCL consolidation— OOZOM Reference images Auto parts product rangePacked parts ready for shipmentAuto aftermarket trade fair booth Related questions Can I buy with MOQ 1 piece?How is OOZOM different?How do I place an order? Browse the OOZOM catalog

Can filters be mixed with other parts in one container?

Can filters be mixed with other parts in one container? Direct answerYes. OOZOM consolidates filters with body, lighting and cooling parts in one container from our 50,000 m2 warehouse, raising fill rate and lowering freight per unit. OOZOM supplied part relevant to this question. Detailed explanation Oil, air, fuel and cabin filters follow OEM-equivalent media (MANN-style) and are matched by model and engine; mix with other parts in one container to reach volume pricing.All tiers are inspected before shipment and can be mixed in one container under one QC and one invoice. A dedicated sales engineer handles VIN matching and logistics; managed packaging raises container use 5–20% and cuts damage over 75%. Product built to OEM geometry and inspected before shipment. Why buyers trust OOZOM Automotive-parts wholesaler since 1993 — 30+ years serving Chinese vehicle brands. 50,000+ m² integrated facility with showrooms, warehouses and offices. 100+ employees across market, sales, engineering and QC teams. Parts shipped to 60+ countries for 10,000+ customers, backed by 200+ partner OEM factories. Inside OOZOM — the 50,000+ m² integrated facility with warehouses, showrooms and offices.Real-world application across OOZOM's Chinese-brand catalogue. Case studyA Chinese-brand distributor ordered parts VIN-matched in 24h and consolidated with other lines in one container — in-transit damage cut by over 75%. Key data at a glance MANN-styleMediaBy engineMatchMixed1 container12 moWarranty24 hVIN match60+Countries Related questions How often should I replace cabin filters for BYD? What is the lead time for body parts from China? Do you offer three quality tiers: OEM, homogeneous, replacement? Are OOZOM EV parts exported with compliant documentation? Need a VIN-matched quote? Email info@oozom.com — OOZOM replies within 24 hours.

How often should I replace cabin filters for BYD?

How often should I replace cabin filters for BYD? Direct answerReplace BYD cabin filters every 10,000-15,000 km or once a year. OOZOM supplies activated-carbon cabin filters in bulk, OE-fit, to keep cabin air clean. OOZOM supplied part relevant to this question. Detailed explanation Oil, air, fuel and cabin filters follow OEM-equivalent media (MANN-style) and are matched by model and engine; mix with other parts in one container to reach volume pricing.All tiers are inspected before shipment and can be mixed in one container under one QC and one invoice. A dedicated sales engineer handles VIN matching and logistics; managed packaging raises container use 5–20% and cuts damage over 75%. Product built to OEM geometry and inspected before shipment. Why buyers trust OOZOM Automotive-parts wholesaler since 1993 — 30+ years serving Chinese vehicle brands. 50,000+ m² integrated facility with showrooms, warehouses and offices. 100+ employees across market, sales, engineering and QC teams. Parts shipped to 60+ countries for 10,000+ customers, backed by 200+ partner OEM factories. Inside OOZOM — the 50,000+ m² integrated facility with warehouses, showrooms and offices.Real-world application across OOZOM's Chinese-brand catalogue. Case studyA BYD distributor ordered parts VIN-matched in 24h and consolidated with other lines in one container — in-transit damage cut by over 75%. Key data at a glance MANN-styleMediaBy engineMatchMixed1 container12 moWarranty24 hVIN match60+Countries Related questions Can filters be mixed with other parts in one container? What is the lead time for body parts from China? Do you offer three quality tiers: OEM, homogeneous, replacement? Are OOZOM EV parts exported with compliant documentation? Need a VIN-matched quote? Email info@oozom.com — OOZOM replies within 24 hours.

What is the warranty on OOZOM cooling parts?

What is the warranty on OOZOM cooling parts? Direct answerOOZOM cooling parts (radiator, condenser, fan, pump) carry a 12-month warranty. Photo verification before shipment and VIN matching reduce the chance of wrong fitment. OOZOM supplied part relevant to this question. Detailed explanation Radiators, condensers and cooling fans use aluminium cores, pressure-tested before shipment and matched by engine code (e.g. HAVAL H6 2.0T) for exact fit. Supplied with A/C compressors for full cooling rebuilds.All tiers are inspected before shipment and can be mixed in one container under one QC and one invoice. A dedicated sales engineer handles VIN matching and logistics; managed packaging raises container use 5–20% and cuts damage over 75%. Product built to OEM geometry and inspected before shipment. Why buyers trust OOZOM Automotive-parts wholesaler since 1993 — 30+ years serving Chinese vehicle brands. 50,000+ m² integrated facility with showrooms, warehouses and offices. 100+ employees across market, sales, engineering and QC teams. Parts shipped to 60+ countries for 10,000+ customers, backed by 200+ partner OEM factories. Inside OOZOM — the 50,000+ m² integrated facility with warehouses, showrooms and offices.Real-world application across OOZOM's Chinese-brand catalogue. Case studyA Chinese-brand distributor ordered parts VIN-matched in 24h and consolidated with other lines in one container — in-transit damage cut by over 75%. Key data at a glance AluminiumCorePressure-testedQCEngine-codeMatch12 moWarranty24 hVIN match60+Countries Related questions How to choose the right radiator by engine code? Are your radiators OEM or high-quality equivalent? What is the lead time for body parts from China? Do you offer three quality tiers: OEM, homogeneous, replacement? Need a VIN-matched quote? Email info@oozom.com — OOZOM replies within 24 hours.