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Frequently Asked QuestionsQ1: Are your products original?A1: Yes, our products are absolutely original and genuine. Original parts are produced and supplied directly by the vehicle manufacturer, matching the components installed at the factory. We supply genuine automotive parts to 4S service centers across China, ensuring the highest standards of quality and service. The 4S concept covers Sale, Spare Parts, Service, and Survey (customer feedback) — every order comes with full manufacturer warranty and after-sales support.Q2: How long does delivery take?A2: We usually finish shipment within 2 weeks, depending on order quantity.Q3: What is your minimum order quantity (MOQ)?A3: Our MOQ is 1 piece. Larger quantities, however, enjoy lower freight costs for both sea and air shipping.Q4: What payment terms do you accept?A4: We accept T/T (30/70), L/C at sight or 60 days, PayPal, and settlement in RMB, USD, or EUR.Q5: Do you hold an ISO certificate?A5: Yes. Our company has been ISO 9001 certified since 2015.Q6: Can you supply OEM products?A6: Yes. We work with strong OEM sources and can manufacture OEM products to your specifications.Q7: How do you control product quality?A7: Our team brings years of experience in the auto parts industry. Our factories are officially verified parts suppliers, and we inspect every shipment carefully during loading.Q8: Are you looking for agents in specific countries?A8: Yes. If you are interested in becoming our agent, please contact us. We will be happy to discuss all the details, including territory, targets, and commercial terms.

A1: Are your products original?Yes, our products are original. We specialize in supplying genuine automotive parts to 4S service centers across China. All parts are produced and supplied directly by the vehicle manufacturers, ensuring consistent quality and reliability. We work with multiple renowned automotive brands, offering engine components, chassis parts, electronic components, and more. Every product undergoes strict quality control and testing to meet the highest industry standards. We are committed to providing customers with the finest genuine automotive parts to match their needs.

What Are the Most Important Automobile Components?An automobile has many parts, but four are essential:ChassisEngineTransmission SystemBody

A2: How long does delivery take?We usually finish shipment within 2 weeks, depending on order quantity. For in-stock items we can dispatch even faster; for large or custom orders, we confirm the lead time with you before production.

Packing & DeliverySmall orders: we typically ship via EMS, FedEx, DHL, or TNT.Large orders: we usually transport by sea or by air.High season: 10–25 working days for delivery.Low season: 5–15 working days for delivery.We stay flexible on trial or sample orders by prioritizing them accordingly.For every order we prepare a detailed production schedule, which serves as the ongoing communication platform between you and our team.

A3: What is your minimum order quantity (MOQ)?Our MOQ is 1 piece, so you can start small to test a market. Larger quantities, however, unlock lower freight costs for both sea and air shipping.

A4: What payment terms do you accept?We accept T/T (30/70), L/C at sight or 60 days, PayPal, and settlement in RMB, USD, or EUR. For long-term partners we can also discuss more flexible arrangements.

A5: Do you hold an ISO certificate?Yes. Our company has been ISO 9001 certified since 2015, and we renew our quality management certification on schedule to ensure ongoing compliance.

A6: Can you supply OEM products?Yes. We work with strong OEM sources and can produce OEM parts to your exact specifications, including packaging and labeling.

A7: How do you control product quality?Our team has years of experience in the auto parts industry. Our factories are officially verified parts suppliers, and we inspect every shipment carefully during loading to make sure only qualified goods leave the warehouse.

A8: Are you looking for agents in specific countries?Yes. If you are interested in becoming our agent, please contact us and we will be happy to discuss all the details, including territory, targets, and commercial terms.

How do I place an order with OOZOM (payment, lead time, logistics)? To order from OOZOM: send the part name plus VIN/model-year, confirm the quote and quality tier, arrange payment (commonly T/T), and choose logistics — samples ship in days, consolidated sea orders in 1–3 weeks after production, with full export documents. Ordering is a simple four-step flow designed for both first-time and repeat buyers. In detail 1) Inquiry: share the part, VIN/model and quantity.2) Quotation: OOZOM returns price, tier and lead time.3) Payment: T/T is standard; terms confirmed per order.4) Logistics: parcel for samples, LCL/FCL sea or air for volume, with invoice and packing list provided. Case exampleA repeat buyer sends a monthly mixed list; OOZOM consolidates into one LCL and ships on a fixed schedule, simplifying reordering. Key data PaymentT/T (per order)— OOZOMSample leadDays— OOZOMSea lead1–3 weeks after production— OOZOM Reference images Global shipping and container logisticsBody and chassis partsAuto aftermarket trade fair booth Related questions Can I buy with MOQ 1 piece?Does OOZOM ship worldwide?How do I import auto parts from China? Browse the OOZOM catalog

What warranty and quality should I expect from Chinese auto parts suppliers? From a reliable supplier like OOZOM you should expect clearly graded quality (Original/OE, OEM, aftermarket), parts from IATF 16949-certified factories, and a defined warranty/return policy on fitment and manufacturing defects — typically a replacement or refund window agreed before shipping. Warranty terms vary, so the safe approach is to confirm them in writing and buy graded parts matched to the job. In detail Quality grading: OE/OEM for safety items, aftermarket for cosmetic/wear — each tier has its own expectation.Factory certification: IATF 16949 partners indicate controlled processes.Warranty: OOZOM agrees a replacement/refund policy for manufacturing defects and fitment issues, documented per order. Case exampleA buyer with a rare manufacturing defect on one mirror received a replacement in the next consolidated shipment, per the agreed policy. Key data TiersOE / OEM / Aftermarket— OOZOMCertIATF 16949 partners— OOZOMPolicyReplacement / refund agreed per order— OOZOM Reference images IATF 16949 quality certificationAMECA certification markBrake pads product Related questions Are Chinese parts reliable?How do I verify a supplier?Original vs aftermarket parts? Browse the OOZOM catalog

Does OOZOM ship worldwide, and to which countries? Yes, OOZOM ships worldwide. Its export network covers 60+ countries across the Middle East, Africa, Europe, Southeast Asia, Oceania and the Americas, via sea LCL/FCL and air freight. Global delivery is core to an export consolidator. Here is what 'worldwide' means in practice for OOZOM. In detail Coverage: established routes to the Gulf, Africa, the EU/UK, Southeast Asia, Australia and South America.Methods: sea consolidation for cost, full containers for volume, air for urgent samples.Documents: commercial invoice, packing list and (where needed) certificate of origin are provided for smooth clearance. Case exampleA South-American reseller received a 40HQ consolidation of MG and HAVAL parts with full export documents, clearing customs without delay. Key data Countries60+— OOZOMMethodsSea LCL/FCL, Air— OOZOMDocsInvoice, packing list, CoO— OOZOM Reference images Global shipping and container logisticsWarehouse aisle with stacked partsAuto parts hero / range Related questions How do I import auto parts from China?How do I place an order?Which supplier has the lowest MOQ? Browse the OOZOM catalog